Missing Christmas Parcels? Your Guide to Courier Claims

🎁 THE SEASON OF GIVING IS ALMOST HERE… BUT WHAT IF YOUR PARCEL GOES MISSING? 📦

Christmas is fast approaching, and we know how much people rely on parcels being delivered safely and on time. Whether it’s a thoughtful gift, a special treat or something you’ve ordered for yourself, nobody wants the disappointment of a missing or damaged delivery!

So here’s a little reminder to familiarise yourself with your courier’s parcel tracking and claims process. It’s worth knowing what to do before something goes wrong.

📦 A LITTLE ABOUT OUR DELIVERIES

At Bicester Candles, we use InPost to send our parcels.

InPost has specific time limits for reporting delivery problems, so it’s important to be aware of these:

• Lost parcels: Claims must be made within 7 days.
• Marked as delivered but not received: Claims must be made within 14 days.
• Damaged parcels: Claims must be made within 30 days.

A few other things worth knowing:

✔️ Keep your tracking number safe.

✔️ Check your tracking regularly and don’t leave reporting a problem too late.

✔️ If your parcel arrives damaged, take photographs of the packaging and contents.

✔️ Keep the original packaging until any issue has been resolved.

✔️ Compensation may be available up to £50 (excluding additional cover), where InPost is responsible and its packaging requirements have been met.

These deadlines make it particularly important to check your tracking and report problems promptly.

You can visit the InPost website and use its Contact & Claims form to check parcel status and claim eligibility.

Visit: https://inpost.co.uk/customer/claim/form

How much compensation can you receive?

InPost states that where it is responsible for the problem and its packaging requirements have been met, compensation may be available up to £50, excluding any additional coverage purchased.

The amount and eligibility will depend on the circumstances and applicable terms.

IMPORTANT: If you purchased your delivery label through Vinted or another third-party platform, InPost advises contacting that platform directly about claims.

Shopping small this Christmas with Bicester Candles

We know that when you order something special, you want it to arrive safely and in good time.

As an independent small business, we take pride in looking after our customers and making every order special.

From luxury home fragrance and beautiful candles to thoughtful gifts, hampers and quirky home accessories, we’re here to help you find something lovely for the people who matter.

If you’ve ordered from Bicester Candles and have a concern about your delivery, please contact us. We’ll do our best to help investigate and guide you through the next steps.

You can explore our collections here:

Shop Bicester Candles: https://bicestercandles.co.uk/

Discover our gift ideas: https://bicestercandles.co.uk/collections

❤️ OUR ADVICE

If you’ve ordered from us and something doesn’t look right with your delivery, please get in touch with us as soon as possible. We’d much rather help you investigate an issue than have you miss an important claims deadline.

Let’s make this season about giving, receiving and enjoying those special little moments – not chasing missing parcels!

Thank you for supporting our small business and shopping independently this Christmas.

With love,
The Bicester Candles Team 🕯️

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